Whether you require our immediate assistance, would like to discuss funeral arrangements, or simply have a question about the services we provide, please do not hesitate to get in touch.
We are always prepared to offer clear, compassionate guidance and will always take time to listen to your wishes.
At Clyde Funeral Services, we are committed to providing every family with a professional, compassionate and respectful service. We hope that you will always be satisfied with the level of care and the quality of the service which you receive from us.
However, if you have any legitimate concerns, or feel that we have fallen short of the standards expected, we want to hear from you.
In the first instance, please contact us by telephone, email or in writing using the contact details listed below. Please provide as much information as you can about your concern, so that we can fully understand what has happened, and investigate the matter in depth. We will acknowledge your concerns within 24 hours and will have a response to you within 5 working days.
Where we have made a mistake, we will be open and take appropriate steps to put matters right wherever possible. Making a complaint will never affect the standard of care or service provided to you or your family, and we hold no judgement.
If you remain dissatisfied following our response, we will provide information about any appropriate independent body or alternative dispute resolution process available to escalate your concerns.
Please use the link below which will take you to the Scottish Government page for the Code of Conduct which governs funeral directors and other funeral service providers in Scotland, which may help with some questions you have that you'd rather not ask us.
https://www.gov.scot/publications/funeral-director-code-practice-2/pages/5/